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 Knowledge Base
General
Refund policy
How can I get news about product updates to the email?
How to restore the registration key for the purchased product?
Where to get printable invoice?
I'm a registered customer but I do not have any account on your website. What should I do?
I want to contact you by email, but there are no email addresses on this website.
Do you give support in non-English languages?
MLW and HSV v.1.x End of Life
I see a message “Installation limit exceeded”.
I've paid for the program but still have no registration key. What should I do?
ADR - End of Life
EmEx 3
The website I would like to search on requires authorization
I cannot activate the program or get critical error during download updates.
Where can I find anonymous proxy servers?
Can I create my own search scheme?
What's the difference between registered and non-registered versions?
My key for AEE v.2.x does not work with AEE v.3.x
What's a scheme script and why does EmEx always update is on starting?
The website I am scanning at home and from work shows different information. Why?
There are email addresses on the webpage, but EmEx doesn't see them. Why?
I get to the scanned website from a browser and see absolutely different data. Why is it so?
I've encountered a slow website and the speed has considerably decreased
The website I am scanning suddenly stops returning the content
How to use a keyword filter?
"Running in background" issue.
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